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Video: Two-Line VCO

Two-line VCO allows a deaf or hard-of-hearing person with two telephone lines to use one line for speaking directly to a hearing person while the second line is used to received the hearing person's typed responses. This feature provides a more natural flow of conversation without the pauses of single-line calls.

The voice line must have conference/ three-way calling capability. Contact your phone company for adding the three-way calling service.

  • Dial Relay Connecticut's VCO phone number.
  • Relay Connecticut will answer with the Relay Operator's number, the operator's gender, and "VOICE (OR TYPE) NOW GA".
  • You can type the area code and telephone number of your second line and then type "TWO LINE VCO GA".
  • When your second line rings, answer it by voice and ask the Relay Operator to hold.
  • Press the conference button and then dial out the third party's number.
  • Press the conference button again to "bridge" all three parties.

If you have three-way calling feature:

  • Follow first four steps above.
  • Press and release the receiver button or flash key on your phone.
  • Dial out to the third party's number.
  • Press and release the receiver button or flash key again to "bridge" all three parties.


 

  1. VCO User speaks directly Voice Caller
  2. Voice Caller talks to Relay Operator and VCO User simultaneously.
  3. Relay Operator types Voice Caller's message to VCO User. VCO User reads text message on the TTY via the first phone line while listens Voice Caller on the second phone line.