Please, Don't Hang Up.

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People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation or simply to be neighborly.

Many deaf, hard-of-hearing, deaf-blind, and speech-disabled people find that businesses, organizations, and individuals they call through relay are unfamiliar with the relay service. As a result, when the Relay Operator announces the call “This is the Relay Connecticut” – the first-time hearing person often hangs up. Although not intentional, the hearing person who is receiving a relay call for the first time often hangs up, thinking that a telemarketer is calling.

If you have experienced a hang-up when placing a relay call, please complete the Hang-uo incident form online below.

A Relay Connecticut representative will follow up either by sending a brochure, a letter, or by telephoning the resident or business that is the source of the complaint, to better inform the party about the relay services and get across the message, “Please, Don’t Hang Up. It may be the most important call you will receive all day!

Help Relay Connecticut increase awareness and get the message out there about the “Please, Don’t Hang Up” campaign.