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RELAY CONNECTICUT: Relay Calls: Others

ABOUT...RELAY CALLSCALLER'S CORNERNEWS/EVENTSCONTACT US

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Emergency 911 - DO NOT USE 7-1-1 FOR EMERGENCY CALL

In case of emergency, TTY users should call directly the TTY-equipped center or emergency services center in their community.

The 9-1-1 operators have TTY machines and are trained to respond to all needs of people in Connecticut including those who are deaf or have hearing loss. 7-1-1 is NOT a substitute for deaf, hard-of-hearing, deaf-blind, and speech-disabled residents who need emergency services.

However, if you use a TTY and can not obtain emergency service via 9-1-1, you may call 7-1-1 and tell the Relay Operator you have an emergency.

900

Relay Connecticut provides a toll-free 900 number that connects relay callers to any 900 or 800 Pay Per Call service.

NOTE:
The caller is responsible for direct billing.

How does it work?
Relay users dial a separate toll-free 900 number to connect with the Relay Connecticut. The relay operator will then dial the requested outbound 900 or 800 Pay Per Call service number. Upon connection to the 900 number, billing procedures will begin.

NOTE:
Billing procedures may apply differently depending upon the 900 service called.

For further assistance with 900 calls, call Relay Connecticut 24-hour Customer Service at

  • 1-800-676-3777 (TTY/Voice)

Answering Machine Retreival

The TTY customer requests the agent to retrieve voice messages from the answering machine at their same location.

** Relay Connecticut DOES NOT enter a "CALL TO" number. **

How to retreive your message from your answering machine via Relay Connecticut:

  1. Place your handset on the speaker part of the answering machine until all messages have been retrieved.
  2. Then place the handset back on the TTY and type "GA."
  3. The Relay Operator will type your messages.

Directory Assistance

Relay Connecticut will relay Directory Assistance (DA) calls between TTY users and the Local Exchange Carrier (LEC) DA operator.

Once the caller makes the request, the CA will contact the appropriate LEC DA operator. After obtaining the number, the caller may choose to place the call through Relay Connecticut or dial it directly TTY to TTY.

For numbers outside your local calling area: ask Relay Connecticut to call at

How to make a directory assistance call via Relay Connecticut:

  1. Relay User types dial 7-1-1 and informs Relay Operator that he wants to call for Direct Assistance. Then he types his conversation to Relay Operator.
  2. Relay Operator then read the typed conversation to Direct Assistant.
  3. After Relay User typed "GA", Direct Assistant in turn talks to Relay Operator.
  4. Relay Operator types Direct Assistant's messages and TTY User reads the message on the TTY screen.

International Calling
1-605-224-1837

Relay Connecticut allows you to place and receive calls to and from anywhere in the world (using English or Spanish lanaguage only).

Callers from a country outside of the United States may also access Relay Connecticut via 1-605-224-1837.

How to make an international call via Relay Connecticut:

  1. TTY User dials 1-605-224-1837 and gives Voice Caller's international phone number to Relay Operator. Then TTY user types his conversation to Relay Operator.
  2. Relay Operator then read the typed conversation to Voice Caller.
  3. After TTY User typed "GA", Voice Caller in turn talks to Relay Operator.
  4. Relay Operator types Voice Caller's messages and TTY User reads the message on the TTY screen.

TTY Public Payphones

The Federal Communications Commission (FCC) issued an order outlining an interim plan for access to public payphone service through relay services.

The order states that:

  • All local calls from TTY payphones are free of charge.
  • Toll calls can be billed through calling cards and prepaid cards.
  • TTY users who wish to use a coin TTY payphone can use Relay Connecticut to assist in connecting calls. There are several ways to bill non-local calls:
    • Collect
    • Third party
    • Calling card
    • Prepaid card

How to make a relay call through a payphone:

  1. TTY User inserts coins in a payphone slot and dials 7-1-1 or 800-877-8973. After Relay Operator answers her call, she types Voice Caller's phone number to Relay Operator.
  2. Relay Operator then read the typed conversation to Voice Caller.
  3. After TTY User typed "GA", Voice Caller in turn talks to Relay Operator.
  4. Relay Operator types Voice Caller's messages and TTY User reads the message on the TTY screen.