SPANISH RELAY SERVICE
711 or 1-800-680-3746 (español a español)
711 or 1-877-855-0921 (español a inglés)
Relay Connecticut offers Spanish relay service for our Spanish-speaking customers. TTY users can type in Spanish and the conversations will be relayed in Spanish or English to the called party.
Connecticut le ofrece el servicio de relevo a nuestros clientes en español. Los consumidores de TTY pueden escribir por máquina en español y las conversaciones serán retransmitidas en español y inglés.
Relay Connecticut allows you to place and receive calls to and from anywhere in the world (using English or Spanish language only). Calls originating from a country outside of the US may also access Relay Connecticut by dialing 1-605-224-1837.
TTY PUBLIC PAYPHONES
The Federal Communications Commission (FCC) has issued an order outlining an interim plan for access to public pay phone service through relay services. The current order states that:
All local calls from TTY pay phones are free of charge.
Toll calls can be billed through calling cards and prepaid cards.
TTY users who wish to use a coin TTY pay phone can use Relay Connecticut to assist in connecting calls. There are several ways to bill non-local calls: collect; third party; calling card or prepaid card.
Relay Connecticut will relay Directory Assistance (DA) calls between TTY users and the Local Exchange Carrier (LEC) DA operator. Once the caller makes the request, the relay operator will contact the appropriate LEC DA operator. After obtaining the number, the caller may choose to place the call through Relay Connecticut or dial it directly TTY to TTY.
ANSWERING MACHINE RETRIEVALS
711 or 1-800-842-9710
TTY users can request Relay Connecticut to retrieve messages from their voice answering machines or voicemail.
Dial the TTY number, 711 or 1-800-842-9710.
To request answering machine retrieval, type "AMR" with instructions or password and then "GA."
The relay operator will type, "PLS PLACE YOUR HANDSET NEXT TO YOUR ANS MACHINE AND TURN ON GA."
Place your handset on the speaker part of the answering machine until all messages have been retrieved.
Then place the handset back on the TTY and type "GA."
The relay operator will type your messages.
EMERGENCY 911 CALL
In case of emergency, TTY users should call the TTY-equipped 911 Center or emergency services center in their community. All customers should verify the emergency phone numbers for TTY calls in their area. Calls placed directly and immediately to the local TTY emergency number can save valuable time in urgent situations.
For more information on how to obtain emergency numbers in your area, call Relay Connecticut Customer at 800-676-3777 (TTY/Voice).