What is a Customer Database Profile?

A customer Database Profile saves the caller's preferences, which range from their preferred long distance provider to favorite method of communication. It also stores your most frequently dialed numbers. Below are all the details that the profile includes:

  • Frequently dialed numbers

  • Emergency numbers

  • Customer notes

  • Many other preferences

The Relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.


There are two ways of obtaining and filling out your Profile Form:

  1. Download the Profile Form:
    ​- General Customer Profile PDF
    - STS Customer Profile PDF

    Send the completed form to:
    Relay Connecticut Customer Service
    P.O. Box 29230 - MOINDA010
    Shawnee Mission, KS 66201-9230

    Or fax the form to 1-877-877-3291

  2. You can also fill out the form online.

            Click here to go online 

For more information or need assistance, contact:

  • Relay Connecticut Customer Service:

    • 1-800-676-3777 (TTY/Voice)

    • 1-800-676-4290 (Spanish - TTY/Voz)

    • 1-800-676-4290 (Speech-to-Speech)



860-899-1097 (Videophone)

860-986-7234 (Voicemail) (Email)

913-523-0802 (Fax)

© 2010 - 2020

Relay Connecticut Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.