DON'T HANG UP
Relay Connecticut is designed to connect people with a hearing loss or speech disability with people and businesses that use regular voice telephones. Although the relay service has been in existence for more than 10 years, many people don't understand how it works. As a result, people who receive relay calls often hang up, believing the caller is a telemarketer or it's a prank call. Thus the Don't Hang Up campaign was developed.
The goal of the Don't Hang Up campaign is to decrease the frequency of hang-ups by people who are unfamiliar with relay. The campaign includes a public service announcement, as well as articles in business publications. But the best way to reduce hang-ups, especially by businesses, is to identify them and educate the party that hung up about relay.
You can help in two ways:
When you experience a hang-up on a relay call, fill out the on-line form below and Relay Connecticut outreach will contact the business to educate them about relay.
Consider changing the way you have your relay calls announced; instead of saying, "This is Relay Connecticut ...," ask the Relay Operator to say "This is a customer of your business calling through Relay Connecticut," or "This is [your name] calling through Relay Connecticut." Some people have found that this kind of greeting reduces hang-ups.
REPORT YOUR COMPLAINT ONLINE
If you have experienced a hang-up when placing a relay call, you can complete the hang-up incident form online below. A Relay Connecticut representative will follow up by sending a brochure, a letter, or by calling the resident or business that is the source of the complaint to explain the relay service.
Help Relay Connecticut increase awareness and get the message out about the Don’t Hang Up campaign. Please fill out the form below with accurate information and click on Submit. All information is confidential.