HOW DOES CAPTEL WORK?
HOW DOES CAPTIONED TELEPHONE SERVICE WORK?

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  1. The CapTel user speaks directly to the other party using a CapTel phone. 
     

  2. The other party speaks directly to the CapTel user, with all of his words transcribed by a trained operator into text using voice-recognition technology. 
     

  3. The CapTel user listens with his residual hearing and reads the conversation on the CapTel display screen.

VIDEO

860-899-1097 (Videophone)

860-986-7234 (Voicemail)

accessibility@sprint.com (Email)

913-523-0802 (Fax)

© 2010 - 2020

Relay Connecticut Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.