VIDEO-ASSISTED SPEECH-TO-SPEECH (VA-STS)

711 or 877-842-5177

Video-Assisted Speech-to-Speech (VA-STS) utilizes video conferencing technology to provide the STS relay operator with visual cues during the conversation which can improve the quality of your call.

HOW DO YOU USE VA-STS?

To make a VA-STS call, dial the Relay Connecticut STS toll-free number (877-842-5177) or 711 and request VA-STS. The relay operator will initiate a one-way video session to you and then dial the person you want to call using standard STS procedures.

 

STS Customer Service (877-787-1989) can provide you additional

information on equipment requirements and call procedures.

 

VIDEO: HOW DOES VA-STS WORK?
DEDICATED CUSTOMER SUPPORT FOR STS USERS
877-787-1989

 

The customer support representative will assist the STS user with:

 

  • basic information about STS

  • filling out customer profiles

  • other features designed to support STS users and their callers.

 

The customer support open 24 hours a day, 7 days a week.

860-899-1097 (Videophone)

860-986-7234 (Voicemail)

accessibility@sprint.com (Email)

913-523-0802 (Fax)

© 2010 - 2020

Relay Connecticut Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.