VOICE CARRY-OVER (VCO)
711 or 800-842-9488
Voice Carry Over (VCO) allows hard-of-hearing users to speak directly to a hearing person. When the hearing person speaks to them, the relay operator will serve as the "ears" and type everything voiced by the hearing person so the VCO user can read it on a TTY or text display.
HOW DOES VCO WORK?
The mother who has a hearing loss speaks to her son directly.
The son speaks to his mother, and the relay operator types everything the son says, word for word, to the mother.
The mother reads on a TTY screen what her son speaks.
OTHER VCO FEATURES
The relay operator specializes in all types of VCO calls, such as VCO to TTY, VCO to VCO, or Two-Line VCO. With this service, you do not have to specify your call type to the relay operator.
VCO TO TTY
The relay operator will only type what you say to the TTY user you are calling. Whatever the TTY user types will go directly to your TTY or text display equipment for you to read. "GA" is needed for this type of call.
VCO TO VCO
The relay operator will serve as both parties' "ears" and type not only what you say to your party but also what is said to you. "GA" is needed for this type of call.
Two-line VCO allows a customer with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses at the same time. This feature provides a more natural flow of conversation without the pauses of single-line calls.